Shipping and Policy Return
Orders are shipped typically within 1-2 days of receipt with the exception of all Major Holidays. All items meet the NYSDOCS #4911 directives setforth, any item refused must be supported by a package room disposition slip to earn any credit on returned items. We urge you to contact us to resolve any package/item issued to your package and any item discrepancies.
Package are sent with delivery confirmation available upon request. All clothing and non-food items weight must be added to the total package weight. NYSDOCCS DOES NOT ADD non-food items to the food package weight limitation. If delay is due to shipping, carriers will provide necessary credits for damages. Items refused due to SHU status, transfer (Security, Medical and/or court related), or loss of privileges imposed by the facility are not eligible for reimbursement. Order cancellations are subjected to a 25% restocking fee. Shipping schedules may be altered during the summer due to heat waves and other factors. We will do our best to ensure that orders are processd in a timely manner.
Product Guy Direct is a mail order website catering to prisoners and their families.
product guy direct
TRUSTED SERVICE
We are a reliable and trusted mail order service for prisoners and their families.
OUR SERVICES
sneakers
Inmate sneaker and boot options to accommodate various needs.
clothing
inmate clothing options to accommodate various needs
Personal Care
Products to maintain personal hygiene and care while incarcerated.
Essentials
Wide selection of essential items for inmates and their families.
Shop Now
Browse our selection of essential products for prisoners and their families.
OUR PRICES
Clothing
- Find a wide range of clothing items for all sizes and styles.
- Stay fashionable and comfortable with our clothing selection.
Personal Care
- Shop for personal care items for your loved ones.
- Stay clean and refreshed with our personal care products.
Food and Snacks
- Explore a variety of delicious food and snack options.
- Satisfy your cravings with our tasty treats.(coming soon)